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Slipstream Runner support

Help with voice coaching, GPS, the Wear OS watch app and unlocking Pro.

Email support

Include your phone model (and your watch model, if it’s about the watch app), whether you’re on Android or iPhone, and the app version (shown in the app’s menu). We usually reply within a couple of days.

Email us

Common questions

How do I set up voice coaching?

Turn Voice on, then use the Voice Coaching Config card. Under Coach me on, pick Speed, Cadence or both. Then choose Deviation (speaks up when you drift off your target, with Target and Sensitivity settings) or Frequency (calls out your numbers on a timer: Constant, 15, 30, 60 or 120 seconds). Free users get speed coaching every 30 seconds. Pro unlocks every option.

What does Sensitivity do?

In Deviation mode, Sensitivity sets how far you can drift from your target before your coach speaks. Tight speaks up sooner, Loose gives you more room, and Normal sits in between.

Why is my speed or distance off, or why won’t tracking start?

GPS needs a clear view of the sky. Start outdoors, away from tall buildings and heavy tree cover, and give your phone 20–30 seconds to lock on before you start. Open the GNSS diagnostics in the app: more satellites and a smaller accuracy number mean better tracking. Make sure the app has precise location permission.

Tracking stops when my screen turns off.

Allow the app to show notifications. The tracking notification is what keeps a session running in the background. On Android, also set the app’s battery usage to Unrestricted (Settings → Apps → Slipstream Runner → Battery), since some phones stop background apps aggressively.

I can’t hear the coach.

Check that Voice is on and your media volume is up. Coaching uses your phone’s text-to-speech engine, so make sure one is installed and set to English.

How do I get the Wear OS watch app?

It’s part of the same Google Play listing as the phone app. On your watch, open Google Play and search for Slipstream Runner, or install it to your watch from Google Play on your phone. It needs Wear OS 3 or later. If you’ve unlocked Pro, it unlocks on the watch too, as long as the watch uses the same Google account.

Do I need my phone with me when I use the watch?

No. The watch uses its own GPS and runs the whole run by itself, even with the screen off. Each run is sent to your phone afterwards and appears in History, with its heart-rate graph, the next time you open the app on your phone.

How do I change coaching on the watch?

Swipe to the watch’s second screen, Coaching. If the phone app is open nearby, it shows your phone’s settings; change them in the phone app. Without the phone, you can change them right on the watch: Speed, Cadence, Deviation or Frequency, targets and sensitivity. Changes sync both ways, and the newest change wins.

Where do I hear coaching when I use the watch?

If the Slipstream Runner app is open on your phone nearby, the watch sends its coaching to the phone, so you hear it through your phone’s headphones over your music. Otherwise the watch speaks itself, through headphones paired to the watch. The watch’s session screen shows which: Speaking through your phone or Speaking on the watch.

The watch says “GPS: waiting for fix.”

A watch’s first GPS lock can take one to three minutes and needs open sky. Step outside, away from buildings and trees, and wait until the status line turns green before you start running. Indoors, use Indoor mode instead.

Heart rate shows “--” on the watch.

Heart rate is part of Pro. With Pro, tap Allow heart rate if the button appears, and wear the watch snugly above your wrist bone. It takes a few seconds to read once a run starts. If another workout app is running on the watch, close it first: only one app can run a workout at a time.

What is Indoor mode on the watch?

For treadmills and indoor tracks, where GPS can’t work. Turn on Indoor on the watch’s session screen, below Voice coaching, before you start, and speed and distance come from your steps. It’s less precise than GPS outdoors, and it switches itself off after each run. Indoor mode is part of Pro.

What’s free, and what does Pro add?

See the Free & Pro comparison. Every session is saved on the free plan too, so your full history appears as soon as you upgrade.

I bought Pro but the app shows the free version.

Make sure you’re signed in to the same Google or Apple account you bought Pro with, then open the upgrade screen and tap Restore Purchases. Pro can take a few seconds to show after the app starts while it checks with the store.

Is Pro a subscription?

No. Pro is a one-time purchase. You pay once, it’s yours, and there’s nothing to cancel.

How do I get a refund?

Purchases go through the stores, so refunds are handled by them. On Android, request one from your Google Play order history. On iPhone, use reportaproblem.apple.com.

How do I delete my data?

Delete sessions from the History screen, or uninstall the app to remove everything. Your data is stored only on your phone. The watch keeps a run only until it reaches your phone. See the privacy policy.